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Shipping & Returns

Shipping

For orders below $90, a shipping fee of $5 will apply.

For orders $90 and above, shipping is free!

All orders are dispatched from our Singapore warehouse. Your items will be packed and shipped within 3 working days and a confirmation email will be sent to you.

Orders place on Friday will be shipped out on the next Monday. Orders placed on a public holiday in Singapore will be shipped on the next working day.

Customs, taxes, duties and collection fees may still apply. All duties and/or taxes are the responsibility of the client and are not collected by us, nor are they included in the order total. Any applicable fees will be due upon delivery.

 

Exchanges

As long as we have the right size in stock, we’d be glad to help get your dog fitted right! Get in touch with us within 7 days of delivery (including weekends) and we’ll let you know if the right size is available. Do note that exchanges should be shipped back within 14 days of delivery (including weekends), and that buyers will have to bear the return shipping costs.

For exchanges, please include your packing slip and let us know:

  1. Size you wish to exchange for
  2. Your name
  3. Your mailing address
  4. Email address
Allow 2-3 weeks for us to receive, prepare and send out your new item :)

 

Returns

When we send out an order, we know that you and your pup will love it. That’s because we’re obsessed with making sure our products are accurately represented in our photos and descriptions - what you see is really what you get. In the event that a return needs to be made, contact us within 7 days of delivery (including weekends) and we’ll furnish you with the necessary details required for the return. Do note that returns should be shipped back within 14 days of delivery (including weekends), and that buyers will have to bear the return shipping costs.

 

Conditions for Exchanges & Returns

The merchandise is eligible for exchange and return if it:

  • is unwashed and unworn
  • is not soiled or damaged
  • has its original tags attached
  • is returned in its original packaging
     

Final Sale

All items from our 'We made too much' section are final sale.