Returns & Exhanges
I purchased the wrong size and need to make an exchange, how should I go about it?
As long as we have the right size in stock, we’d be glad to help get your dog fitted right! Get in touch with us within 7 days of delivery (including weekends) and we’ll let you know if the right size is available. Do note that exchanges should be shipped back within 14 days of delivery (including weekends), and that buyers will have to bear the return shipping costs. More info here.
What is your returns policy?
When we send out an order, we know that you and your pup will love it. That’s because we’re obsessed with making sure our products are accurately represented in our photos and descriptions - what you see is really what you get. In the event that a return needs to be made, contact us within 7 days of delivery (including weekends) and we’ll furnish you with the necessary details required for the return. Do note that returns should be shipped back within 14 days of delivery (including weekends), and that buyers will have to bear the return shipping costs.
What are the conditions for exchanges and returns?
The merchandise is eligible for exchange and return if it:
- is unwashed and unworn
- is not soiled or damaged
- has its original tags attached
- is returned in its original packaging
All items from our ‘We made too much’ section are final sale. All sales where discount codes are applied will also be considered final sale.